LinguaFrame does not collect or store any personal information whatsoever unless you choose to contact us via one of the forms on the website, or otherwise choose to provide us with your information. Your contact details will only be used to answer your enquiry or provide you with the service you requested.
If you provide us with your personal information, it will be kept private and confidential. Pursuant to the Act on Information Society Services and E-Commerce (LSSICE) and the Spanish Data Protection Act 15/1999 (Ley Orgánica 15/1999 de Protección de Datos Española), we undertake to treat the personal information of our clients and users in complete confidentiality. All of the information sent to us will be held in a database secured in accordance with the abovementioned legislation.
We collect personal information in the following ways and for the following purposes:
| Purpose | Description of data | How we collect it | Legal basis |
| managing users’ access to our online Teachers’ Resources | name, e-mail address and details of school/subject taught | users fill in an online form | performance of a contract |
| managing users’ access to digital books | e-mail address, school | users provide details via an online form, by phone or by e-mail | performance of a contract |
| sending e-mail newsletters related to our business | name, e-mail address and details of school/subject taught | users fill in an online form and specifically opt to receive such e-mail communications | consent |
| fulfilling orders in our online shop | name, e-mail address, home address, phone number, etc. | users fill in an online form when making an purchase | performance of a contract |
| managing relationship with customers, suppliers and other contacts | data may include name, e-mail address, phone number, company / organisation etc. | from ad-hoc contacts by phone or e-mail | performance of a contract |
LinguaFrame does not sell or share the information provided to it by its users and clients with any other entity or organisation, except in the following ways:
- We use MailChimp to send e-mails to members of our Teachers’ Resources service. When users sign up to this service, they accept that the information they provide will be transferred to MailChimp for processing in accordance with MailChimp’s Privacy Policy.
- When customers in our online shop provide their personal details to make a purchase, we transfer this information to Stripe in order to process payments.
Stripe and MailChimp are both compliant with European law regarding transfers of European personal data and have both certified to the EU-U.S. Privacy Shield Framework.
You are at all times entitled to contact us to check, correct or remove the information that we hold about you on our database, and you can ask to stop receiving information from us by using the contact form, by e-mailing us at info@linguaframe.com or by clicking on the “unsubscribe” link on our e-mails.
Full terms of use of this website (in Spanish)
How we use cookies
A cookie is a small file placed on your computer’s hard drive that helps analyse web traffic or tracks when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies from Google Analytics to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to users’ needs. We only use this information for statistical analysis purposes and then the data is removed from the system. We also use Google Adwords conversion tracking cookies to monitor how our Google advertisements are performing.
You can choose to accept or decline cookies, or limit their use:
- Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. You can also clear any existing cookies from within your browser. Click here for more information on how to do this.
- If you don’t want Google Analytics to be used in your browser, you can install the Google Analytics opt-out browser add-on.
- Incognito mode in Chrome, Private Window in Mozilla Firefox and InPrivate in Edge allow you to browse the web without recording web pages and files in your browser or account history (unless you choose to sign in). Cookies are deleted after you’ve closed your windows and tabs.
- If you would like more information about Google’s advertising, and to control what information Google uses to show you advertisements, click here.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages they find useful and which they do not. A cookie in no way gives us access to your computer or any information about you. The table below sets out the cookies that we use on this website:
| Cookie | Type | Duration | Description |
| Cookie Header | Persistent | 1 year | In the footer of each web page on this site you will see a message alerting you of our privacy and cookie policy. If you’ve seen this message once, you probably won’t want to see it again. We use a cookie to remember this setting. User data is all anonymous. |
| Google Analytics | Session and persistent | Up to 2 years | To understand how people use our site, and to discover areas on our site with issues, we use Google Analytics. Most websites use some sort of analytics program like this. The data it collects helps us see things like how many people visit our site, which country they are from, how many pages they visited, how fast our site loaded, and so on. All data collected is completely anonymous, so it does not identify you as an individual in any way. |
| Google Adwords conversion tracking cookie | Session and persistent | Up to 30 days | To measure and optimize the performance and user experience related to our ads in Google Search or Google Display Network sites. All data collected is completely anonymous, so it does not identify you as an individual in any way. |
| WordPress | Persistent | 1 year | WordPress is the Content Management System (CMS) that runs this website. It uses cookies when you log in and out, which are essential for proper website operation. They are only set if you are a registered user of Teachers’ Resources or our digital textbooks. User data is all anonymous. |
| Opencart | Session | Deleted when you close your browser | Our online shop uses the Opencart platform. Opencart uses cookies that are necessary for the operation of the shopping cart, for example to remember your default language and currency. |